Help

Don’t see what you’re looking for? Get in touch with a member of the TxtCart team and we’ll
be happy to help with your question.

How do you calculate the extra sales?

A sale is attributed to TxtCart if/when a customer clicks the link included in TxtCarts SMS messages whether for abandoned cart recovery or SMS campaigns/reminders and makes a purchase within 72 hours.

What’s your cancellation policy?​

Cancel anytime. Follow instructions within the App Dashboard or Contact Us.

How do I contact support?​

You have 3 ways to get in touch:

  • You can interact with our live chat available on our website
  • You may start a conversation on the TxtCart Facebook Page
  • You may email support@txtcartapp.com / text or call us at (201) 574 – 7076
 

Do you have an affiliate partner program?

TxtCart now offers a rewarding affiliate program for merchants, customers, marketing partners and agencies! Sign up at txtcart.partnerdrift.com and enjoy 10% monthly recurring payouts for each install referred to us that becomes a paying client! Payouts are good for the first 12 months of the referral or up until the referral uninstalls/cancels.

What does TxtCart integrate with?​

Currently, TxtCart is available to merchants hosting their businesses on Shopify. WooCommerce, Magento and BigCommerce integrations are coming soon! TxtCart also integrates with your favorite Shopify apps: Zipify One Click Upsell, Carthook, ReCharge and smile.io

What Apps interfere with TxtCart?

  • Other SMS messaging apps. If there is more than one SMS app installed, they will block each other and not function
    properly. Plugins may fail to render and their functionality will be blocked.
  • Apps that modify Shopify’s standard processes. TxtCart gets data about the cart and customers as well as orders from Shopify and WooCommerce. In case an app modifies or replaces something about the default checkout processes, it may block TxtCart from being able to track and text customers properly, hindering or preventing sales.
  • These include
    • Upsell apps / Custom Checkout Solutions
    • Other SMS apps

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